Kenya Power has announced temporary closure of all its banking halls across the country, following Government’s directive to stop potential spread of coronavirus pandemic.
According to the company, customers can make payments for electricity bills and purchase of electricity tokens through alternative channels which include select banks, Airtel Money and M-Pesa.
The Company will also provide drop-boxes for cheque payments, at all entrances of the banking halls, as staff attend to service-related issues and address other complaints lodged by customers via phone.
Additionally, the Company will continue supporting customers through its social media channels and the Kenya Power Self Service App.
Kenya Power has also established a National Command Centre that will be supported by 8 other Regional Command Centres to ensure business continuity during the crisis period. The National Command Centre has developed guidelines for safety of staff and customers.
Already the Company has released a section of its workforce to go on leave while retaining a staff complement to ensure business runs uninterrupted.