The airline said in a release seen by News 9 Kenya that the Tuesday incident saw a technical door defect force it to restrict the number of passengers, in line with international safety measures.
“Upon request, 58 of our guests volunteered to disembark the aircraft in order for the flight to proceed. All the affected guests were rebooked on the next available KQ flight as well as alternative flights from New York,” said the company.
KQ says that the affected passengers were compensated accordingly, given meals and hotel accommodation.
“We apologize for this inconvenience and greatly appreciate our guest for their valued cooperation.”
It is just one year since the airline started its operations to US, and much has been surrounding it.
The company started its direct flight to US in October 2019, making it the leading airline among East African carriers.
“This is an exciting moment for us. It fits within our strategy to attract corporate and high-end tourism traffic from the world to Kenya and Africa. We are honoured to contribute to the economic growth of Kenya and East Africa.” said Kenya Airways Group Managing Director and CEO Sebastian Mikosz, during the launch of the first flight on October 29, 2018.