Kenya Airways (KQ) is making headlines again following reports that the carrier left over 50 passengers stranded at the John F. Kennedy International Airport, New York on Tuesday.
The airline also stunned Kenyans on Wednesday that its profit by the end of 2019 financial period is expected to drop at 25 percent compared to 2018.
Majority of these passengers, who were expected to have arrived in Nairobi today, have complained of negligence by KQ officials which forced them to stay the airport for six hours.
This is after the flight they were supposed to board was reported to have a problem with the passenger door, which could not close properly.
“We were at JFK in New York and the flight was supposed to leave at 1pm. We sat in the flight for about one-and-a-half hours when we were told that 58 people were required to leave, at about 3pm, the last person left,” recounted a passenger.
KQ promised an extra Sh50,000 with food to compensate the passengers as they awaited for the next flight.
“We were told we would be given food but we went without any offer of food or water from 11am till 9pm, which is around the time we left,” said Grace Wacuka, a passenger.
The report comes at a time the airline report expected loss amounting to financial challenges it is going through.
Despite several cost cutting measures by the carrier, Kenya Airways Board Chair Michael Joseph blame the poor performance facing the airline on stiff competition.
“Although Kenya Airways realised improved revenue growth in the year, profitability was constrained by the increased competition in the airline's area of operations which, in turn, has increased pressure on pricing in order to remain competitive,” he said.
“In addition, the adoption of new International Financial Reporting Standards (IFRS) 16 rules in 2019 has required significant adjustments to both the profit and loss statements and balance sheets for the current financial year,” he added.